Terms and conditions of the marlais-vinarija.hr online store have been compiled in accordance with the Consumer Protection Act (ZVPot), The Personal Data Protection Act (ZVPot), and the Electronic Communications Act (ZEKom-1).

The online store www.marlais-vinarija.hr is managed by the company OBRT ZA UZGOJ GROŽĐA I MASLINA MARLAIS, VL.ANTE MARLAIS (OBRT MARLAIS)

Address: METOHIJA 12,20230 STON
Transaction account: HR7424070001100363132   OTP Bank Dubrovnik
Swift/BIC code: OTPVHR2X
Tax ID number: HR86950845554
E-mail: marlais.ante@gmail.com
Phone: + 385 98 174 8427


The customer is bound by the general conditions that are valid at the time of purchase (placing an online order). When placing an order, the user is reminded of the general terms and conditions of business and confirm his/her acquaintance with them by placing an order.



The seller is not responsible for any possible damage caused by incorrect or negligent use.



 Any complaints or disputes will be resolved as agreed upon by both parties. If a mutual agreement cannot be reached, the dispute will be solved in the court in Dubrovnik.


The client pays any applicable delivery costs at the same time as the payment of the ordered items in the webshop. You will receive your original invoice, either together with your purchased items, or it will be sent to your provided email address.
The cost of packaging is covered by the seller.

 The seller is not responsible for any damaged packaging or shipping delays caused by the postal service provider. The customer has to inspect the received goods immediately and in case of any damage immediately contact the provider of postal services, where a record of the damage of the package is made.

 We reserve the right to a prolonged delivery period due to technical and other errors in the procedure. In this case, we that we will notify the client in a suitable manner. In the event that you have not received notice from us about the purchase and more than 5 working days have passed, since you made an order, please send us an email or call us.

Our packages are delivered to you by DPD, GLS or international post.

If you are not at the specified address on delivery, you can pick up your package later or arrange a later delivery with the shipping company.

We deliver our products to the following countries: Croatia, Slovenia, Austria, Czech Republic, Germany, Hungary, Slovakia, Belgium, Denmark, Estonia, France, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Bulgaria, Finland, Greece, Romania, Poland, Portugal, Spain and Sweden.

For wine orders in US please visit www.croatianpremiumwine.com



The buyer has the right to inform the company within 15 days that he will resign from the contract without giving a reason for doing so. In this case, the buyer sends the item in its original packaging at his or her own expense to the address of the company.

If the customer decides to return the product for any reason (time of the delivery, wrong delivery, price etc.), the customer bears the return shipping costs if not decided by the company Winery Marlais (OBRT ZA UZGOJ GROŽĐA I MASLINA MARLAIS, VL.ANTE MARLAIS) otherwise.


The customer (physical person only, not a legal person) has the right to inform the company within 14 days of receiving the goods, that he or she would like to withdraw from the contract. They are not obliged to give the reason for doing so. The time period is measured from one day after the takeover of the items. The only costs the customer needs to cover in that case is the cost of returning the goods. The customer can select any shipping company, but it is recommended to select a service that offers package tracking. The shipping costs depend on the size of the package, weight of the package and the price list of customers selected shipping company. The products need to be returned to the seller at the latest within 30 days from notifying the seller about withdrawal from the contract.

The products need to be returned undamaged and in unchanged quantity. You can download the contract termination form here

The customer is not allowed to freely use the products before they return them. The customer is allowed to inspect the products and test them to the extent that is strictly necessary for accessing the condition of the product. Any other use is considered the use of the products, which causes the customer to lose the right to withdraw from the contract.

The return of the payment for the products is made as soon as possible, after receiving the returned product directly to your bank account. Any other type of money return is not possible.

The return of the goods received within the deadline for withdrawal from the contract counts as a notice of withdrawal from the contract.



When shopping online, the customer is not able to check the physical product, before buying it. That is why the customer is allowed to withdraw from the contract if the product is suitable for return. Here is a shortlist of a few things that should be considered when buying from a distance:

– Be careful when opening the packaging. Keep it in its original condition, until you are fully convinced that the product is suitable.

– When you are handling the product, you can damage it.

– Visible traces of use (dust, hair, scratches, stains, dirt) are not appropriate for a withdrawal from the contract.

The purchase withdrawal exists to allow you to inspect it to see if it fits your needs and so that you can withdraw if your expectations were different.



Due to the nature of the online business, the offer is constantly updated and supplied with new products and new online prices. The online price is the price for the online purchase with payment with any payment option we offer on our online store.

The seller offers the following payment methods Croatia by direct bank transfer or in cash upon delivery and in EU contries:

  • by direct bank transfer to our account



 We reserve the right to mistakes in the text, descriptions, prices and other content on the page.

Payment is only accepted as a one time fee. Until the products are fully paid, they belong to the seller.

Products can be bought only by people older than 18 years.

The items on the website are normally locally in stock unless a certain item is clearly identified as out of stock or in stock at the manufacturer. We reserve the right to withdraw from the contract in case the ordered product is not in stock, there isn’t enough demand for them or if there was an error in our stock records. We may also withdraw fully or partially in case of a pricing error or if the information for fulfilling the order was not supplied by the customer fully and/or correctly.

If the customer does not accept the delivery, it will be returned to the sender. The carrier will try to deliver the products and will inform the customer about the package. If the package is returned and needs to be resent, the customer is responsible for covering the full repeat shipping price.



The customer  need to provide name and surname, payment address and delivery address, email and phone number. The email is used for order confirmation, sending an invoice, sending information from the carrier or directly from the seller about the package, which includes status updates and tracking information. It can also be used for communication with the customer regarding the order when that is needed.  The phone number is sometimes used by the carrier to arrange the delivery, or it is used by us for communication with the customer regarding the order when that is needed. The customer information is forwarded to the shipping company delivering the products, as is needed to execute the orders.

We realise that you care about your privacy, so we do everything we can, to protect the personal information of our customers. We will not forward your information when it’s not needed for the sake of our services. We are not responsible for the accuracy of the information provided by the customer.

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